FAQs

Shipping, Return Policies and more…

Online Return Policy

Returns are accepted within 14 days of the date order was delivered to customer for store credit or exchange only.

To be eligible for return item must be…

  • unworn, unwashed and in same condition received
  • in the original packaging with tags attached
  • post marked by the 14th day after order delivery was confirmed

 All on sale, homegoods, lighting, intimates and accessory items are final sale and are non-returnable and non-refundable. Gift Certificates are final sale and may not be returned or exchanged. 

We require that original receipt be enclosed in package in order to complete return. We will not issue return without original receipt of purchase present. Customer responsible for return shipping costs.

Once return package is received, customer will be notified and will be sent exchange item or store credit gift card via email.

Returns should be mailed to:
Two Sparrows
Attn: Returns
21 King Street
Saint Augustine, FL 32080

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping

You can reach us by phone at 904-679-3416 or email at info@shoptwosparrows.com SHIPPING WITHIN THE CONTINENTAL US ALL orders in the CONTINENTAL USA over $60.00 get FREE STANDARD SHIPPING. All orders are Standard Shipping and typically take between 1-2 business days to be processed and shipped. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days. You will receive an email with tracking information when your order has been shipped. On sale items, we work to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast possible! Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. You will be notified by email regarding back ordered items and expected delays. Two Sparrows will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Weekends Please remember that delivery time does not include weekends or holidays. Standard Shipping All orders are standard shipping and processed once credit card authorization and address verification have been obtained. Orders shipped typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $7.00 if the order is under $60.00. It is free for orders over $60.00. Lost Packages If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed. Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund. Signature Required When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.